Shipping policy

Last updated: July 2026

At WildScales, we aim to dispatch your order as quickly possible.

Order Processing

Orders are generally processed within 1 business day after payment has been received.

During busy periods, sales, public holidays or product launches, processing times may be slightly longer.

If we experience any unexpected delays, we'll do our best to let you know.

Shipping Methods

We currently ship Australia-wide using Australia Post and may use other reputable courier services where appropriate.

Shipping options and pricing are calculated at checkout based on your delivery address and the size and weight of your order.

Delivery Estimates

Estimated delivery times begin once your order has been dispatched.

Typical Australia Post delivery times are:

  • Metro areas: 1–3 business days

  • Regional areas: 2–5 business days

These timeframes are estimates only and may vary due to weather, peak periods, public holidays or carrier delays.

WildScales cannot guarantee delivery dates once a parcel has been handed to the carrier.

Tracking

Where available, a tracking number will be emailed to you once your order has been dispatched.

You can use this tracking number to monitor your parcel's progress through the carrier's tracking system.

Shipping Insurance

To help protect valuable purchases, individual items with a value exceeding AUD $100 are insured during transit.

If an insured parcel is lost or damaged while in transit, please contact us as soon as possible. We may require photographs, information about the parcel and your cooperation while we work with the shipping carrier to resolve the claim.

For items valued at $100 or less, we will still assist wherever possible with delivery issues; however, compensation is subject to the carrier's policies and any available coverage.

Incorrect Shipping Details

Please ensure your shipping address is correct before completing your order.

WildScales is not responsible for delays, additional shipping costs or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

If you notice an error, please contact us immediately. If your order has not yet been dispatched, we'll do our best to update the address.

Authority to Leave

If you choose Authority to Leave (ATL) during checkout or through the carrier after dispatch, responsibility for the parcel transfers to you once the carrier records it as delivered.

We recommend selecting a secure delivery location or a parcel locker if theft is a concern.

Lost or Delayed Parcels

If your parcel appears to be delayed or lost, please contact us.

We'll happily assist by lodging an enquiry with the shipping carrier and keeping you updated throughout the investigation.

Damaged Parcels

If your parcel arrives damaged:

  • Take photographs of the parcel before opening it where possible.

  • Keep all original packaging.

  • Contact us as soon as possible with your order number and photographs.

Prompt reporting helps us resolve claims with the shipping carrier more efficiently.

International Shipping

At this time, WildScales ships within Australia only.

Contact Us

If you have any questions regarding shipping or delivery, please contact us before placing your order and we'll be happy to assist.